Rapid97 Privacy Policy – Protecting Malaysian Users' Personal Information

This Privacy Policy explains how rapid97 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to safeguarding your privacy in a responsible and transparent manner.

Last updated: January 2026

1. Information We Collect

When you register and use the rapid97 platform, we collect various types of information to enable us to provide you with the best possible service. The types of information collected include:

Account information: full name, email address, phone number, date of birth, and identity verification details required during registration.
Payment information: local bank account number for deposit and withdrawal purposes in Malaysian Ringgit (MYR). We do not store credit card details directly on our servers.
Device and browser information: IP address, device type, operating system, browser type, screen resolution, and language settings used to access the platform.
Usage data: gaming activity records, session duration, pages visited, bets placed, and interactions with platform features.
Cookies: small files stored on your device to help deliver a smoother, more personalised browsing experience.

All information collected is used solely to process transactions, verify identity, prevent fraud, and continuously improve the quality of rapid97's services.

2. How Your Information Is Used

Rapid97 uses the information collected for the following purposes, all of which are directly related to platform operations and user needs:

Processing account registration and verifying user identity in accordance with compliance requirements.
Facilitating deposit and withdrawal transactions in MYR through local Malaysian payment methods.
Sending account-related notifications, transaction confirmations, and important service updates.
Detecting and preventing fraudulent activity, money laundering, or any unlawful use of the platform.
Improving and developing new platform features based on usage patterns and user feedback.
Complying with legal obligations and the requirements of relevant regulatory authorities in Malaysia.

We will not use your information for third-party marketing purposes without your explicit consent.

3. Cookies & Activity Tracking

The rapid97 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies allow the platform to remember your preferences, maintain your login session, and ensure relevant content is displayed.

We use several types of cookies:

Session cookies: temporary and deleted when you close your browser. Used to maintain your login session while you navigate the platform.
Persistent cookies: stored on your device for a longer period to remember your language preference and personal settings.
Analytics cookies: used to understand how users interact with the platform for the purpose of service improvement.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and usability of the rapid97 platform.

4. Data Storage and Security Measures

Rapid97 takes comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our data storage infrastructure applies industry-standard encryption to all data at rest and in transit.

Your information is retained for as long as your account remains active or as needed to provide services to you. Following account closure, we will retain certain information for the period required under Malaysian law before it is securely deleted.

Data Encryption

Secure Servers

Access Controls

5. Sharing Information with Third Parties

Rapid97 does not sell, rent, or trade users' personal information to any third party for commercial purposes. However, there are limited circumstances in which your information may be shared:

Payment providers: transaction information required is shared with local payment processors such as banks and e-wallet providers to facilitate your MYR transactions.
Legal compliance: we may be required to disclose information to Malaysian authorities if mandated by a court order, applicable law, or an official investigation.
Platform protection: information may be shared with cybersecurity service providers to detect and prevent fraud or threats to the platform.

Any sharing of information with third parties is limited to what is strictly necessary and subject to rigorous data protection agreements.

6. Your Rights & How to Contact Us

As a rapid97 user, you have the following rights regarding the personal information we hold about you:

Right of access: you have the right to request a copy of the personal information we hold about you at any time.
Right to rectification: if you find any information that is inaccurate or out of date, you have the right to request an immediate correction.
Right to erasure: under circumstances permitted by law, you may request the deletion of your personal information from our systems.
Right to object: you have the right to object to the processing of your information for specific purposes, such as direct marketing.

Any privacy-related enquiries, data access requests, or complaints may be directed to the rapid97 support team at the following email:

[email protected]

We will endeavour to respond to all privacy enquiries within seven business days. For general questions about the platform, you may also refer to our FAQ page us. This Privacy Policy may be amended from time to time; the date of the latest update will be noted at the top of this page.

Privacy enquiries or data requests:

[email protected]